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a very bad service of the company

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i had put a request for shifting my connection on 27th august 2012. till now the shifting has not done. i have called to the customer care for so many times. they are saying " ho jayega sir, ho jayega" but not yet shifted my connection. as iam a pre-paid customer i bought a 6 months plan. because of this late service my money is totally wasting. i want my money back.