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refund not received from from irctc

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The TDR ekt2011102103504460 was filed on 28-09-2011 for travelling without ID proof, and the staus still shows "under process". [Transa?ction ID: 0397201813?; PNR Number: 4333652673]. I have sent several eamils (atleast 7) to care@irctc.co.in, and I got standard response saying "We would like to inform you that your below enclosed email has been forwarded to the concerned department". They promose to get back to me, but never did. I had even filed a CORE complaint last year, but no joy. Kindly consider my request for refund and get it resolved asap. Many thanks and kind regards, Shafiq.