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Order cancelled and debited amount of credit card not refunding

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As mentioned in the sub i had made a purchase of 2 nos. of micromax canvas2 mobile phones wide payment tr.id 10170132 with the order id 10386910 for Rs. 17678/- in favour of allied partner of Timtara Infosecure Consultant Pvt Ltd and the payment had been authorised and debited from my credit card on 19/01/2013 but their site was showing that an incomplete tr. and after just about 5 minutes a mail came from customerfirst@timtara.com. mentioning my order no and is cancelled so i called their cutomercare ex.on 21/01/2013 as 20 the being sunday and asked them about my order they said they don't have amt with them i said it is debited from credit card acct so they told me to send an email to NISHA@TIMTARA.COM with the copy of credit card statement showing the debit tr. attached i did that on 21/03/2013 then again email came on 24/01/2013 from same cutomerfirst@timtara.com with same thing they don't have my amt now they asked to send credit card statement with email to IMTIYAZ@TIMTARA.COM which i did again but this email id was itself an invalid one now i again called customer care and told them all things and lady told me that i have to another some time as after monday there would be some call nothing else so pls help me out get my 17678/- Rs refund from this lookslike a fraud online company
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For Card No timtara purchase.doc74 KB

Complaint against TIMTARA

You are advised to kindly send email to the Company to expedite supply of the two nos of Micromax Canvas as per tr. 10170132 & Order # 10386910, marking copy to his Forum, or to give a refund straight away. Kindly give proof for having paid the amount of Rs.17,678, and your personal ID including postal address to this Forum.

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