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order of Ayurveda medicine has not Reached.

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Hi, I have made order 5 Ayurveda product which has order no. 7461 and details are : Delivery Address Rsystems International Ltd. pooja nigam C-40,Sector-59 Noida, 201307 Uttar Pradesh, India Shipping Method Dispatch Charges (Shipping 535 Grams to Uttar Pradesh, India ) Products 1 x Package for Pimples (Yuvana Pidika) Rs.240.00 2 x Package for Constipation Rs.60.00 1 x SOAP-OJAS MULTANI MITTI -75GM Rs.35.00 1 x SOAP-OJAS MOGRA -75GM Rs.25.00 1 x SOAP-OJAS MINT TULSI -75GM Rs.24.00 made on 05/10/2012 but as per the policy norms of site it should be reached within a week but as i saw the status of my order then it is still in "Process" and yet i have not received my order. Please do the necessary action so that no other customer can be made fool.