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Nonreceipt of refund for cancellation of train ticket bought on line through IRCTC site

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PNR 6209118621 Transaction ID 0488223331 PNR 6509118384 Transaction ID 0488215278 The above ticket were bought by me on line th IRCTC site on 19th / 20th April for travel to & fro Howrah NJP. Subsequently on 25th due to disturbances in the region I had to cancel the ticket which were wait listed till such time.The web site has acknowledge cancelation with mention that refund has been made on 28th. However I have not yet received the money yet. I made numbers of email to the authority, talked customer service executives over phone multiple times but nothing has happened. neither they could assure when it will be refunded or acknowledge the problem. i have provided them the bank passbook copy during the period as a proof of non receipt of money. The last complaint ticket has been docketed as 704515. Kindly help to get the refund.