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Non Delivery of Courier by DTDC

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I have couriered one parcel on 14 July 2012 from DTDC Karelibagh office, Vadodara. Today is 04 aug 2013(20days over), but still the Parcel has not been delivered to the destination address. I am totally disappointed by DTDC service. I have made calls to DTDC Vadodara office so many times but most of the time no one answered the calls. Today as usual when I called again it was answered by a person in Vadodara office and when asked about my parcel I was told he has no idea where my parcel is. He has given me three (3) numbers of the destination address- Bhilai, Chhattisgarh. All the numbers are either busy or it is not answered. I see it as a total mismanagement of DTDC. Since the tracking facility on DTDC website shows that my parcel is in Mumbai. But from here I am told that it has reached bhilai and since it is out of the zonal coverage they cannot deliver it at my residence. If it was such a case why was my parcel accepted then?I should have been informed prior that they wont deliver as it was out of their zonal coverage. Also my parcel is lying in the Bhilai office from last 10-15 days with nobody informing or even calling the numbers which are mentioned on the parcel. Even to add to it the Bhilai DTDC office is hardly 2-3kms away from my residence. Courier Date – 14.07.2012 Courier No- A23691987