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MONETARY FRAUD BY Homeshop18 - Order no. 932305797 / sub-order no 65101377

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Complaint Details: 
Placed an order with homeshop18 for prestige omega handi 4lt on 19.10.2013, paid via credit card (Rs1130). Received 2.5 lts handi on 22.10.2013. As we had received incorrect product I called up HS18 to inform. I was asked to courier the product back to HS18. DULY DONE. POD scan sent on 5.11.2013 as requested by HS18. Received an sms from HS18 on 6.11.2013 that there has been a slight delay in delivery of the replacement product and same will be delivered in 3-4 working days. i have been waiting for the replacement product till date i.e. 20.11.2013. I call HS18 customer care (0120-4455918) twice everyday. In the morning i am informed to wait till evening and in evening i am informed to wait till next day. Each time rep tells me a different story, for e.g. I am asked to send POD till date which was sent on 5.11.2013. Utter nuisance and MONETARY FRAUD by HS18. They have got the money and now don't bother to deliver the replacement product.

Complaint against Home Shop 18

It is suggested that you send email to the Company to refund the amount of INR1130 within five days otherwise you will take action to report to the Police and ask your Bank to reverse payment made through Credit Card. You must give copy of the Invoice and receipt/POD of the Wrongly dispatched Product. You may also mark copy of your mail to this Forum for further advice in the matter.

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