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Mobile lost from Micromax Service Center

Complaint Details: 
Dear Sir, This is to inform you that I submitted my phone at Micromax Service Center "C9 /213, Guru Nanak Pura,Opp. Ansal Building,Near V3S Mall, Luxmi Nagar, New Delhi,110092" for dust cleaning on my newly purchased phone. The dust was increasing day by day on the screen. Now the phone has been repaired on 13-dec-13 as confirmed by Micromax through SMS. But when I visited service center to collect my phone. they are not returning it and saying that your phone has been given to someone else. The service center is harassing me by not giving me my phone. I visited service center 5 times in 5 days and still unable to get my phone. when I said I will file FIR. they are saying go ahead and file FIR we do not fear with FIR. I am wasting my time and money both by going again and again to service center and not getting my phone. Even I called many times in Micromax call center. but they are not responding and taking any action against service center. They are making me fool. the micromax personal are saying they have no outgoing in there call center so they cannot speak the service center guy. Micromax personal are saying me to visit service center then micromax will speak with my phone to the service center guy. I did the same today. but all in vain and not able to get my phone. the details are as under... brand. : Micromax Service center : Solution point,C9 /213, Guru Nanak Pura,Opp. Ansal Building,Near V3S Mall, Luxmi Nagar, New Delhi,110092 under warranty : yes Job sheet number : N030816 1213 6851917 M_IMEI Number : 911316301041040 S_IMEI Number. : 91131630124504 Enclosure : Mobile Bill, Job sheet received from service center
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Complaint against Micromax

You can file an FIR with the Police Station for non return of the Mobile Hand Set which was given for cleaning to the Authorized Service Station of Micromax Company. You must submit following documents along with the FIR:- 1. Copy of the Original Invoice dated 03 Aug 2013. 2. Copy of the Material Received Note (Job Sheet) dated 07 Dec 2013. Send a copy of the FIR by Registered Ack due post to the Service Centre: Solution Point, the Micromax Company at its office in Gurgaon and this Forum at its mailing address given below. Before filing FIR you may send a Notice by email to the Solution Point, with copy to Micromax Company and CC to this Forum, indicating that you are going to lodge FIR as the Service Centre is not returning you your Mobile Hand Set (give 15 digit IMEI number). Consumers' Forum, 68, Siddhartha Enclave, Ring Road, New Delhi-110014 ""

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