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IVR Dining Plus Cheated Me

Complaint Details: 
I am pritam saha, a hdfc bank platinum plus credit card holder. My credit card number is XXXX XXXX XXXX 9283. I have faced a fraudulent transaction and charged inr 5499.00 yesterday. A person called me up on 04:05 pm and told me that the call is from hdfc bank credit card department. As I am a preferred customer of hdfc bank credit card, I will receive some discount cards with other benefits like cash discounts on shopping, family trips, easy emis, insurance and others free of cost. For activation, I have to confirm my card details only. Then I said okay. After that, he told my card numbers, date of birth and validity of the card. By getting these details, I got the confirmation that this is from the hdfc end. Then he asked for the security code, which is written on the backside of the card. Then he sent me a one time password and asked for that. When the call gets disconnected, I received a message on my phone and the message was from hdfc credit card charging inr 5499.00 towards ivr dining plus. The call made from the number +911204835500. When I am trying to connect at this number, the telephone service provider says ‘this number does not exist’ then I searched ‘ivr dining plus’ on google and saw it is a fraud company who represents themselves this way. They cheated me like this. After seeing this, I called hdfc bank credit card customer care within 10 minutes and requested to cancel the transaction. The customer care executive helped me to log a complaint over the system that you have. Then one of my colleagues told me to block the card for future safety. Therefore, I have blocked my card. Now I want to cancel that transaction and refund back the amount. The customer care executive, who made the complaint, told me to fill cardholder dispute form up and drop it to any hdfc atm. Today I received another call from ivr dining plus. A woman called me up and she was trying to convince me when I told about the past incidents. She was telling that the amount is for one time and will not be charged further. I told her that I do not want to get any facilities from your end and the call gets disconnected. This call made from the number +911204809300. I tried the helpline 1800102991 again and again, but no one receives it. So, I am sending you this complaint and waiting for your feedback. Please fill free to contact me over +91 9433485362 or 9674003828. You can send me the reply on pritam.Saha@gmail.Com. I need your help badly. Thanking you. Pritam saha (+91) 9674003828 / 9433485362 pritam.Saha@gmail.Com


It appears that you have been a victim of fraud, after having given your Security Code on telephone. The first thing you should do is to advise the HDFC Bank to stop all transactions on your card, in writing (with proof of delivery). Then you should file FIR with local Police for cheating by unknown person who claimed to be from the Bank. Give all relevant details like your address, Contact number, fictitious callers number, dates etc.

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