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Illegal transaction from my account by company itself.

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Hello Sir/Madam My self jignesh patel doing Ph.d in SVNIT Surat. I have registered with http://saralservices.com/ and use it for mobile recharge since last one year. Now they are using my balance for personal recharge without my permission and refused to give it back to me. I have complaint in this regards for 10 -15 times but they are not responding. In my two recharge date is given as 1-Jan-1970, this not possible because mobile was not available at that time.