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Hosticulture.com is not giving help & support as he promised me at the time of selling their product

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I purchased a domain package from https://www.hosticulture.com it is a Indian company. I am facing problem from last few weeks. MY all the website running on https://www.hosticulture.com server is been hacked by hackers due to low security features by company. They hacked my website and delete all my content from the server, now i am trying to make contact from https://www.hosticulture.com but they are not responding. https://www.hosticulture.com promised to give 24/7 Live Support Team but their online support system is always offline https://www.hosticulture.com promised to give 24/7 phone support but the phone https://www.hosticulture.com given to me is out of order. https://www.hosticulture.com promised to give 99.9% Uptime Guarantee but my all the website running on https://www.hosticulture.com server is been hacked due to slow security features. All the website of https://www.hosticulture.com is working fine but their contactus page is not working. Please take some serious action against this company. This is a fraud company and https://www.hosticulture.com are cheating with us and making us fool. https://www.hosticulture.com are not giving us any kind of help and support.