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Faulty Mobile Phone issue

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Complaint Details: 
I tuk a new samsung galaxy grand on 19th july 2013. and aftr just 1 and 1/2 mnths it had some issue regarding wifi. so i contacted the delaer. the dealer in turn told me that my cel will be given in samsung service centre mapusa goa. when i went to service and talked to the manager in charge there, he assured me that my mobile phones board will be replaced and hence forth no such problems will arise. after 3 weeks i got my cell back. bt the problem was still there when i asked the dealer he said he''l again give it to the service center n after sum time he tld me that the _quot_quot board_quot_quot needs 2 be replaced. n now the cell is in service center since then(2weeks have passed) now i''m wondering wat the service centre people did initially.I also had talked to samsung customer care bt the response was very poor. now i want a complete replacement as my cell phone was brand new and after this incident i cant trust this people if they will really replace the board or not. I Hope i'l not be denied of my basic right , that is good _quot_quot quality_quot_quot product for the amount of money i hav spend.

Complaint against Samsung Mobile

This is a fit case to be taken up in a District Consumer Disputes Redressal Forum under the Consumer Protection Act 1986. You can claim complete refund of your money spent in purchase of the product which turned out to be a defective one & ask for the money spent in trying to get it repaired by the Authorized Service Centre. But before filing a Complaint you must do the following:- 1. Keep the purchase document handy which shows the product description and its serial number etc. 2. Have authentic proof of visits to the Dealer & the Service Centre. 3. Send a Notice to the Dealer, the Service Centre and the Company, giving your home address and the information as mentioned above. Send email to concerned all and follow it by a Speed Post letter. Please mark a copy to this Forum also.

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