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Delay in postal delivery of parcel

Complaint Details: 
I had sent a parcel for USA by speed post on 10th Aug 2012. With a promise to deliver it in 7 days, these people have showed negligence by not clearing the parcel even by today (16th August). Now having paid a big amount for sending this parcel across (Rs2600) and still not getting the assurity of delivering it on time, I wish and would want you to assist me in taking strict actions against people like these who keep breaking the trust of the common citizen. I do hope you understand and show a prompt assistance on the same.