Skip to main content

credit card

Complaint Details: 
As I purchase a phone which was Samsung galaxy Note2 through standard chartered visa credit card on 22nd may 2013 and i was In the promotion of 15% cashback that time and i was under a installment plan for six months and I have already send the proof of those documents which is enough for your clarification about the installment. I was charged for the one time payment and was informed that I need to pay the whole amount at one time however it should be for six months . I send the mail to you with the assurance that you will be able to help me out and convert the amount in installments so that I can pay.  But now you guys are not letting me pay because I can't pay it in a single installment. The initial charges were Rs. 37790/- out of which I was forced to pay Rs 9000/- and after I paid it you are saying that it cannot be converted in installment's and you guys are charging me late fee and finance charge which i should not get on it .  I would like to know the status of the card as soon as possible.  If you will not be able to resolve my issue then I will be forced to take further action as I have all the proof's. It's now more than five months, Below is the attachment of the proof of the documents if you need again Mukesh chander Card No. 4622 7354 5042 2119
CCI24072013_0001.jpg478.57 KB

Complaint against Standard Chartered Bank

You had paid the first installment of INR9000 towards total cost of the Galaxy Note 2, on 22 May 2013, through Credit Card, as you say. You have stated that you were in the plan for "...promotion of 15% cash back". The implication of this plan is not very clear. It is expected of you to pay the balance amount within the stipulated time of six months. In case you have any difficulty you can discuss personally with the Bank officials for relief. In case the dispute is not resolved you can file a Complaint with the Banking Ombudsman whose address can be obtained from the Bank please. This is not a fit case to be taken up in a Consumer Court.

Post new comment

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.