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Complaint of Indian Postal Services Not Delivering the post

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My sister had sent me rakhi through Indian Postal Services having Tracking No. EM238153973IN. When tracked through their website it shows delivered to me whereas I have not received the parcel.This is happening second time, last time also i didnt got the rakhi due to same reasons and i lodged complaint to Indian Post. kindly look into the matter and take necessary action in this regards.