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COMPLAINT AGAINST RED BUS AS THEY CANCELLED MY TYPE OF BUS WITHOUT INFORMING

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I Mukul Pandey booked a ticket with PNR no KSTDPJTM76948632 from Amritsar to Delhi with K S travels AC sleeper travel ,timing 10 pm on 17th September 2012 via RED BUS website. On my journey before after reaching the boarding address I didnt found the bus ,then I called the given no on my ticket for travel related queries. But they refused and said that bus will not go. After half an hour the person again called and asked me to travel in AC seater bus. I was shocked with the news and facility offered by red bus. In my journey I faced too many problems. The main reason to book the ac sleeper ticket was to take a nap but I was unable to take that in that bus. The day I booked ticket I was receiving the messages from red bus to carry the ticket but I didnt get any message that my booked bus is cancelled .If bus was supposed to be canelled then I should be informed before so that I can make necessary arrangement. I want my booked money as I didnt travelled in the booked bus and was suppose to travel in a lower cost bus.That day I also tried to call Red bus for half an hhour but no. was unavailable.I also made a compalint to them next day,and they replied that issue will resolved within 2 days .But it has been now 3 days but no reply has came till now.I am attaching ticket for your consideration
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bus ticket.pdf74.15 KB

COMPLAINT AGAINST red bus star travels

You are advised to send email, followed by Speed Post letter, to the Travel Agent on his ID "support@redbus.in", and Star Travel, Amritsar Railway Station, to request for refund of the fare INR1250 within 4 days, otherwise you will file a Complaint under the Consumer Protection Act 1986. Tell him that you had to under go physical discomfort and mental trauma due to cancellation of the bus without notice. Give copy of the Ticket. Tell him that you reserve your Right to claim costs and compensation for harassment which may amount INR8000. Tell him to treat this communication as a Notice.

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