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complaint against internet service provider

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I P.Saida Naik customer of BSNL broadband.I am using bsnl-rs.675 plan.
For this plan they offers 4mbps speed of internet for one month.But I dont receive that speed,why because they are not providing that speed for last some days,but i was payed 700 for last bill.I have told so many times this problems with the bsnl officers but they did not respond and failed to provide the actual speed of my plan.

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