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After advance payment product not dispatched

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Complaint Details: 
I was advised by www.legmassagerindia.com through telephone and mail to transfer rs 2000 as advance paynent for a weightloss product.They told me that on the same day of 27/july/2012,they will ship my product and provide me awb no.I made rs 2000 payment to the ac they provided me, it is direct selling networks icici bank panjhabi bagh Delhi.There e mail ID is bizzfitness@gmail.com and the mo no was earlier 9891407331,later they changed it to 7503415327, both are working.They neither dispatched my product nor refunded me.They are neither replying my mails nor responding calls.They put my calls on long hold and do not provide any response. Every effort is fruitless.Now after 4 calenders U can imagine calling them on daily basis and mailing them regularly,how much expenditure had occured.They disturbed my mental peice.Plz advice what to do.

Complaint against online traders

You must be having proof of payment made through ICICI BANK? Please check with the Bank whether it has the Postal address of the Trader? This will be handy in case you have to to go to a Consumer Court. You should send a Notice by email to the Trader at his email ID, to refund the amount of INR2000 paid through ICICI Bank on telephonic advice, on 27 Jul 2012. The consignment of the goods ordered has not been received so far. He should consider the Order as cancelled due to his inefficiency, and should refund the advance within 7 days, as otherwise you will have no option but to file a Complaint under the Consumer Protection Act 1986 in Srinagar. You can claim costs and compensation for mental agony and harassment caused, which may run in lakhs by the time the case is decided. All this is admissible under the Act. Moreover, the Cause for action has taken place in SOPORE J&K and the nearest Consumer Court is in Srinagar. Please visit the District Consumer Disputes Redressal Forum, located in Stone Building, Old Secretariat, Srinagar to check the formality for filing the Complaint. You may mark cc copy to this Forum for info if you like.

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