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Whirlpool of India Ltd.

Part replacement required- Whirlpool incompetent

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We purchased a Whirlpool "Magicook 22C" around 3 years back. Its PCB plate stopped working some time back. On several complaints, the service guy arrives only to tell us that the model is now quite old and the replacement of the PCB plate is not available. Thus, effectively leaving us no choice but to buy a microwave. It is a disgrace on the face of Whirlpool if it sells people such products of which it is not competent to provide parts replacement.

Whirlpool Microwave Oven not repaired/ replaced since a month

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I placed the complaint with the company customer care center - Complain number CN0712058936. The microwave oven is beyond repair and thus they collected the bill copy to have my machine replaced. This was neither replaced nor any status updated provided to me inspite of multiple calls to the customer care center and visits by me to the local service branch. Today ( August 27th) they sent a microwave oven lesser in size than the original model, they should ideally replace with equivalent or better model. I have again called the customer care center and spoken to the escalation incharge/ floor supervisor - Joshua who has promised action like the earlier people on the phone have done. Need help to have Whirlpool improve the service and replacement levels and not have other customers go through this pain for similar or other appliances from Whirlpool. Thank you, Vivek Cell - 996 250 0355

Defective Refrigerator

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I purchased 1 No. 250 litre double door Whirlpool refrigerator along with other two Nos electronic items from Khosla Electronics Pvt. Ltd., 621, Jessore Road, Dumdum, kol-28, telephone No. 03325471310, 03364504797, vide tax invoice/cash memo No. NT/118 dt. 11/04/2011. I have paid the total bill amount Rs. 36,500.00 for the above 3 items in cash, after when the delivery of the above items has been effected and delivered at my residence 'Sreya Apartment, 504, R.N. Guha Road, Gr. Floor, Flat-5, P.S. Dumdum, Kolkata-700074 on the same date. During warranty period some times in the month of February-12, we found that the door gasket of the refrigerator cracked and instantly I lodged my complain to M/s Khosla Electronics Pvt. Ltd. to intimate the Whirlpool service centre for doing the needful. on the 3rd of March-2012 technician from Whirlpool service centre reported my residence and checked the said refrigerator and afterwards he gave us the receipt of the service request vide No. 1732 dt. 03/03/2012 and told us that the gasket of the refrigerator door can't not be changed. I also received sms from Whirlpool Company on 03/03/2012 vide Satisfaction Code No.-875 and SR No.-KL0312001732, further I received another sms from Whirlpool Company on 09/03/2012 that my present refrigerator will be replaced by a new one shortly. After then I contacted the office of Whirlpool, Kolkata over their telephone No. 03366091809 and had the discussion with Prosenjit Ghosh of Whirlpool when he forced me to give them a Demand draft of Rs. 500.00, then only replacement of the refrigerator will be made. Instantly I objected not to give any DD as during the warranty period the refrigerator is found defective. In the mean time I found that probably the said refrigerator is not functioning properly due to cracked door gasket as I used to get the electric bill of higher amount from that period. Under the above circumstances I was compelled to give the Whirlpool Company a DD of Rs.500.00 vide No. 445666 dt. 10/04/2012 on Bijaya Bank, Rabindra Sarani branch, Kolkata with an understanding that our present defective refrigerator may be replaced and also the present electric bill will be lower down. But sorry to inform you that myself and my family members repeatedly phoned the Whirlpool Company amounting not less than Rs. 1000.00 (approx) from February-2012 to till date but I have received no positive response from Whirlpool Company as stated above. At last in the last week of May-2012 the said Co. sent us another defective refrigerator (250 litre) in my residence as after opening of the card board box it has been found that the upper portion of the refrigerator got severely damaged and the Whirlpool people took back the same. From then we are completely in dark regarding the fate of the replacement as we are facing a lot of trouble to contact the Whirlpool, Kolkata office as they are not responding us properly. I am earnestly requesting your good self to kindly look into the matter sympathetically so that the Whirlpool Company is bound to replace the present defective refrigerator with a new and good one for which we shall be grateful to you. Thanks and regards Kaushik Ray
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