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non refund of my money/use of my credits to buy a product

Complaint Details: 
I had taken part in a competion and on not winning they credited my account with that money. they sent me a wrong product against it and I had to spend more on courier to return it. resulting in additonal money spent with they again added to my account. Now they are not letting me use this money of mine at one go, they are forcing me to keep spending more and more to utilise my money. I asked for a refund that too they are not giving.
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