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NEW DELHI

Godrej not honoring Maintenance Contract for Split AC

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Background: Addressed to Godrej and Boyce That I purchased a Godrej Split A/C on 21/04/2011. That I called up your call centre for purchase of maintenance contract. There upon Mr Tariq Khan, from your service centre at Delhi, visited me on 06/06/2012. That Mr. Tariq Khan verbally explained that the contract would cover maintenance of all functional parts and gas filling if it leaks and that Plastic Parts would not be covered by the contract. Mr. Tariq Khan did not have any contract papers giving terms and conditions with him. He even did not give a receipt of the check number 290005898083 dated 06/06/2012 for Rs 5076/ given by me as he showed a bill/receipt book that had no blank bill/receipt left. I gave him the check as the same was made in the name of a reputed company like Godrej and further my client was promised that he would be given contract papers within a short period. That on 23/06/2012, I called your call centre for a complaint of poor/ no cooling. The person asked the AMC details which I did not have. However, the call centre gave a complaint no- D230626480 and said that someone will visit me. That I waited for 3/4 days but no one came and I had to call a local person for repairs. No one from Godrej visited me till 07/07/2012. I rang up Mr. Tariq Khan for papers who did not provide me the same personally or by post. That on 07/07/2012 I sent an E Mail to smartcare@godrej.com giving details of the deficiency in service as above and requested to provide maintenance contract papers with a revised date of contract as Godrej had failed to provide any service till then. That on 14/07/2013 I again sent an E-mail to smartcare@godrej.com threatening to raise the level. That around 15/07/2013 I received a letter by post dated 09/07/2013 from Godrej office in which Mr Samash, Manager, -Appliance Service, Delhi Branch regretted the delay and wrote in the letter that he was giving me an extended warranty on the line of original warranty of one month and that the warranty period will be for 4 years and one month i.e. from 28/05/2012 to 27/06/2016. That this letter also did not contain any enclosure or original warranty papers, whatsoever. The letter also does not mention any enclosures. That this letter did not object to any points raised by my client. That no proper wet service or dry service has been provided for the plit AC during the last six months. Cause of Present Notice That on 11/10/2013, I called up your call centre with a Second Repeat Complaint of Poor Cooling and received the complaint number D1110224257. That your representative from Weather Cool visited me on 13/10/2013 and said that Cooling Coils had leaked and the same was not covered by the warranty. When I told the representative that as per the warranty conditions explained to me when I gave the check to Mr Tariq Khan, all functional parts and gas filling were covered and only Plastic parts were not covered, he told me that cooling coil was not covered in functional parts. It is clear from above that your rep Mr Tariq Khan received the check of Rs 5076/ from my client but avoided to give any receipt of the check of Rs 5076/ or any warranty papers giving any terms and conditions. He verbally explained the parts covered by warranty which included all functional parts and gas filling. However, he promised to send papers by post which he did not do. When I complained to your office, you also did not send any warranty papers but only sent a letter confirming the warranty for 4 years and 1 month on the line of original warranty. This clearly means that all parts which were covered in original warranty when the Air Conditioner was purchased on 21/04/2011 would be covered by the warranty. Now your rep is refusing to give warranty for Cooling Coils saying that it was not covered in functional parts. On 19/10/2012 when my client talked to Mr. Nitin Bansal (9717059777) of Weather Cool, Delhi, he even said that the Cooling Coil was not a functional part at all. He said that the Cooling Coil was not repairable and that I will have to pay Rs 6000/ for replacement of Cooling Coils. Further, the replacement/ repair had to be taken from Godrej only else he will not give warranty for gas filling. It is pertinent to mention here that the gas was supposedly filled up by the same representative only in September this year on the warranty complaint. My client even suspects that the Cooling Coil must be leaking at that time also but repairable. Only to exploit the situation the repair person did not repair the same at that time. Why he did not bring out the leaking of cooling coil? After all, there has to be some reason for leaking of Gas. All this amounts to exploitation. I have been cheated by Godrej and its reps as if I knew certain parts like Cooling Pipe will have to be paid by me I would not take the warranty at Rs 5076/ at the first instance.

not received my settlement till now

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Dear madam / sir, I am jitendra arya, i was working with NSN Power Impex Pvt. Ltd. New Delhi, as an area sales manager. i joined the company as on dated 17/june/2013. after 3 months i leaved (resigned) the organisation as per company's requirement. at the time of resign my senior said to me that we will consider your last working day till 17/september/2013. i was an employee till september last but i was agree for their this policy. but till now i did not get any settlement from their side. my settlement will include my salary, travelling expenses and mobile expenses. my amount was Rs. 73000/- approx but they told me that we will settle as per the company's policy. till today i did not get any amount as a settlement. i am regularly following him but no-body is able to satisfy me. they cut my phone and not giving any reply.

complaint against Airtel for sending inflated bills and harassing

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From V.Subbaroyan 4/6 (Old No.15/6) Brahadambal Road Nungambakkam Chennai – 600 034 To The Consumer Forum Subject: Shabby treatment, inefficient service and harassment by Airtel Reference: Landline telephone no.044-42144243 under scheme 499 I have been a regular customer of Airltel for so many years. I have taken the Scheme 499 offered by them. It is a combined scheme for landline and for DSL (Internet connection), with the Modem supplied and maintained by them. An amount of Rs.499 per month is charged towards the service provided including the rental and maintenance charges for the Modem. As per this scheme, I am entitled to get free usage of the Internet connection (DSL downloading) every day from 9 pm till 8 am (the next day). Since Oct. 2010 I have been getting wrong bills from Airtel, charging me exorbitant amounts, nearly four times my average monthly bill amount. The main reason for this is due to the error committed while preparing the bill, in charging for the DSL usage during the free period namely 9 pm to 8 am. From Oct 2010, month after month, they have been sending inflated bills. The full amount (though incorrect) was being collected from me through Electronic Clearance system. I had to protest month after month and did succeed to some extent in getting a couple of refund from them, for the excess amount collected from me. Quite often they had made some adjustment in the amount to be paid, (after my protest) but never gave any explanation as to how it was arrived at. I had to make umpteen number of phone calls and e-mails and visit their local office. It takes enormous time to contact them over phone through their automated system and the tele-media people who attend the calls keep the telephone on hold for very long time. They are not able to give a proper reply either. Quite often they abruptly disconnect the calls. My constant follow up with their Nodal Office, Appellate Office and Customer Service by telephone, e-mail, registered letter and personal visits did not fetch any result. Even when someone from Airtel calls or sends an SMS, there is no provision to call back or to reply to them. The problem started in Oct 2010. When I protested against the incorrect amount shown in the bill, they accepted their mistake and informed me the correct amount payable. However, the mistake was repeated in Nov 10. When protested they informed me the correct amount, but withdrew the inflated amount through Electronic Clearance. I had to wait for a couple of months before the amount got adjusted. The mistake was repeated again and again in the months of March, April, May, June and July 2011 not withstanding my protests. In spite of my request well on time, I did not get the correct amount to be paid for the inflated bill dated 3 July 2011. To avoid unnecessary confrontation, I paid the full amount by cash and well on time. Yet they had charged me late fee and the details of that payment was referred to as if it was by credit card and that too after 10 days. I had sent a Registered Letter to the Head, Customer Care of Airtel and to their CEO on 20 Aug 2011and there is no reply till date. Disgusted with the shabby treatment, I informed by e-mail dated 15 Aug 2011that I will not be interested in the services of Airtel, unless they inform me the correct amount to be paid for the Bill dated 3 Aug 11. I had also mentioned in that mail that the Modem supplied by them and for which rent is being charged, had stopped working and that I was not able to access the Internet since then. The only reply I received was through their e-mail dated 25 Aug 11 wherin they had stated that “the complaint is under process” and that they would “get back at the earliest”. In the mean time I received their (Inflated) bill dated 3 Sep 11 which showed 26 invalid entries out of 28. This is the incorrect bill sent to me for the seventh consecutive month. Immediately I wrote back to them by e-mail on 20 Sep 11 that I had never delayed my payment, not even once in the last 20 years of relationship with Airtel and that I would clear the bill dated 9 Aug 11immediately on receiving the correct amount due from me. The only reply I received from them was by e-mail dated 23 Sep 11 where they had indicated an adjustment of Rs,1180 without any explanation and that “the relevant team would get back at the earliest”. In the mean time they had disconnected the dialing facility from my telephone without my knowledge. This means that I can neither use my telephone nor the broadband (DSL) facility. They have neither rectified their mistake nor had informed me the correct amount to be paid, nor given any explanation of the arbitrary adjustments made by them. Yet they continue to send bills to me every month, in spite of disconnection of telephone as well as internet facility. As they could not find a permanent solution to my problem, I wrote to them by e-mail on 9 Oct 11 asking them to refund the excess amount collected from me and the initial deposit made by me. Their reply dated 14 Oct 11 states that they share my anguish and that adequate action would be taken. In spite of this assurance and in spite of their arbitrary adjustments shown in my favour, they are sending bills every month that includes late fee, while my dial facility and internet connections have been disconnected. I had mailed to them that I will not be interested in their services unless they indicate the correct bill amount to me and assure that only correct amount will be charged in future, failing which requested them to refund the caution deposit collected. In spite of this and in spite of my non-usable phone and internet facility, they continue to send bills and are threatening to take legal action against me. On hearing from you I shall attach documentary evidence of the correspondence between myself and Airtel, which will clearly indicate the shabby treatment, inefficient service and the harassment meted out to me by Airtel. I sincerely hope that you understand the stress and the torture I have been undergoing for so many months. I request you to take suitable action in asking Airtel to refund the amount due to me along with any reasonable compensation for the mental and physical agony endured by me. Trusting that justice would prevail, Yours sincerely V.Subbaroyan Ph: 044-28274849 M:9677239827 v_subbaroyan@yahoo.com 19 Mar 2012

Claim for Non Receipt of Documents sent through courier

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I D.K. Jain R/o 329, Lakeview Apartment, Sector-9, Rohini, Delhi-85 running Import & Export Consultancy Firm (M) 9810411228. Sent Custom/ Bank Documents of my clients through Blazeflash Courier Ltd. vide Docket No. 214783453 Dt. 28/09/2011 sent to M/s T.S. Consultants Address: 405, Vishvdeep Tower, Janak Puri, New Delhi for onward processing custom/ bank document like Shipping Bill, Digital key, BRC for getting Export License like DPB/ FMS & to get it Registered with conserned custom authorities. Documents containing 13 Nos. EP Shipping Bills & BRC all originals did not reach till date as informed through track report. In order to arrange duplicate copies of this documents including digital signature key of my clients i have incurred expenditure around Rs. 21000/-.
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