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Illegal transaction from my account by company itself.

Complaint Details: 
Hello Sir/Madam My self jignesh patel doing Ph.d in SVNIT Surat. I have registered with and use it for mobile recharge since last one year. Now they are using my balance for personal recharge without my permission and refused to give it back to me. I have complaint in this regards for 10 -15 times but they are not responding. In my two recharge date is given as 1-Jan-1970, this not possible because mobile was not available at that time.
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